Money-Back Policy

Last updated: February 5, 2026

30-Day Money-Back Guarantee

At Cognimind, we're confident in our personalized well-being programs. That's why we offer a 30-day money-back guarantee on all subscription plans. If you're not completely satisfied with our service, you can request a full refund within 30 days of your purchase.

Eligibility

You are eligible for a full refund if:

• Your request is made within 30 days of your initial purchase
• This is your first subscription with Cognimind
• You have not previously received a refund from us

Subscription Plans Covered

Our money-back guarantee applies to our subscription plan:

• 3-Day Trial Plan — $1.00 introductory price

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at info@cognimind.org
2. Include your account email address and order/transaction ID
3. Briefly explain why you're requesting a refund (optional but helpful)

We aim to process all refund requests within 3–5 business days. Once approved, the refund will be credited to your original payment method within 5–10 business days, depending on your bank or payment provider.

Automatic Renewals

After your introductory period, your subscription renews at $49.99/month. For renewal charges:

• Renewal charges are eligible for refund within 7 days of the charge date
• To avoid renewal charges, cancel your subscription at least 24 hours before the renewal date
• You can cancel your subscription at any time from your account settings or by contacting support

Additional Refund Circumstances

We also provide refunds for:

• Duplicate charges: If you were charged multiple times for the same subscription
• Unauthorized transactions: If your payment method was used without your authorization
• Technical issues: If you experienced significant service disruptions that prevented you from using Cognimind

Exceptions

Refunds may not be available if:

• The refund request is made after 30 days from the initial purchase
• You have previously received a refund for a Cognimind subscription
• Your account was terminated for violating our Terms of Service

Contact Us

If you have any questions about our refund policy or need assistance, please contact us:
info@cognimind.org
We're here to help and will respond within 24–48 hours.